All posts by Aleksej Heinze

About Aleksej Heinze

Passport to Trade 2.0 project leader. My research interests are in the area of disruptive innovation using information technology (IT) and the use of IT in business management. Topics include: enterprise 2.0; web 2.0, international business culture, search engine optimisation, and social media marketing.

Business Culture in Ireland review by Fred Creedon

I am writing this article to convey my congratulations regarding the Passport to Trade 2.0 project. Having reviewed the website and the content regarding Ireland in particular, I can see this acting as a fantastic resource for many people.

In my own experience engaging with international communities, I have found that understanding the unique culture and national identity of individuals can play a key role in forming successful relationships. In fact, I have found that by quickly acclimatising oneself to the predominant social and business culture of a particular country, a good working relationships can be quickly formed.

In my opinion, the resources offered by Passport to Trade 2.0 provide an accurate and well-rounded representation of Ireland as both a place to work and live. In particular the advice provided regarding business etiquette and taboo subjects is a very informative.

The Irish people take pride in being polite and politically correct. This pride is rooted in the economic history of Ireland where agriculture and construction were the principal economic activities in the country prior to the recent Celtic Tiger economic boom. Both of these industries rely heavily on both teamwork and respecting a hierarchy of command. As such a culture of respect for your fellow man and respect for authority is pervasive in Irish culture today.

Passport to Trade 2.0 also offers an insight into how the Irish combine their work and social lives, with the local pub traditionally known as a place for both socialising and networking. The famous Irish Poet and Writer Oscar Wilde once said: “I can resist everything but temptation”, while this stereotype has habitually been associated with social life in Ireland, Passport to Trade 2.0 accurately portrays the place of the local pub in Irish culture.

For many people, the most difficult aspect of adapting to a new culture, is overcoming pre-conceived ideas of what a given culture should be. This process can be fraught with opportunities to make missteps that can create unintentional anxiety. The success of Passport to Trade 2.0 lies in how it can provide individuals with the tools they need to move beyond their pre-conceived ideas of what a country should be to what it actually is.

I would recommend this resource to anyone interested in forming relationships with Irish businesses, or anyone interested in working in Ireland.

Once again I would like to convey my congratulations to all the team involved in producing this fantastic resource.

Fred-Creedon

 

 

 

Fred Creedon

Lecturer and PhD Researcher at University College Cork, Ireland (UCC)

Ireland

 

Lithuanian business culture review learn from Diana Tolockaite

Tolockaite-DianaCulture influences how people interact with each other. In the business world, culture guides decision-making, behaviour, thinking patterns and values. However, it seems to be one of the least understood aspects of international commerce.

Each country has a unique personality and national characteristics so in order to understand these distinctions there is a great need of raising awareness about international business culture.

Passport to Trade 2.0 Project is one of the tools that help businesses to overcome this culture barrier through specific resources and guides.

One of the countries that Passport to Trade 2.0 Project focuses on is Lithuania. It provides all needed information on Lithuanian business culture from how to make business connections to official meetings. The project gives a valid and concentrated overview of communication culture, what to avoid and how to act in different situations as a businessman. Specifically, these tips and tricks allow opening a business conversation that leads to loyal relationship.

“Loyalty and respect play a significant role in building business relationship in Lithuania, so fostering Lithuania’s national values and adapting them is undoubtedly important.”

However, international business culture advice is not the only sector Passport to Trade 2.0 focuses on. It also provides a clear view of possible education opportunities, living arrangements and social media guides. Lithuania is a small, but very innovative and tech savvy country with endless opportunities:

Passport to Trade 2.0 is a great resource that allows familiarising with country’s national culture and values whether you are looking to study and make business there. Learn more about business culture in Lithuania.

By Diana Tolockaite

Marketing Assistant at Fast Web Media, Manchester, UK

How to use social media for business?

Learn how to use social media for business from one of  Salford Business School’s  latest business management courses. The course was jointly researched by the Passport to Trade 2.0 project team and prepared in collaboration with some of the leading digital marketing agencies in the UK.

This Massive Open Online Course (MOOC) can help businesses and individuals to make the best use of search and social media platforms. The course is called Search and Social Media Marketing for International Business and is applicable to students looking for placements abroad as well as businesses thinking about new trade links; it comprises the following twelve topics:

Before you start the course please complete this short MOOC entrance survey.

How to develop a personal brand online (1/12)

  • Whether you are a student beginning a job search or a business person planning a new business venture, personal branding can make a difference.
  • Learn about personal branding and why it is important for you.

How to use Twitter (2/12)

  • Learn the basics of using Twitter to develop an individual or business profile.
  • Remember to use hash tag #SSMMUoS to share your learning journey on this course so far!

How to use Search Engine Optimisation (SEO) (3/12)

  • Learn the principles of SEO to ensure that your website and any social media profiles are found by individuals searching for your name, products and services.
  • These basic principles of SEO include keyword research, on-page optimisation and off-page optimisation.

How to use social media for international business development (4/12)

  • Social media networks break down the traditional country barriers, but do you know which networks are relevant for the country you are interested in trading with?
  • Find out in this video how to identify the relevant networks and what social media strategies you might be able to use on these networks.

How to use Facebook (5/12)

  • Facebook is currently the largest social media network in the world and it can benefit you as a business as well as an individual.
  • Learn how to develop a Facebook business page and see how other businesses use it and what strategies work for them.

 How to use YouTube (6/12)

  • YouTube was identified as the second largest social network amongst younger internet users as part of the Passport to Trade 2.0 project.
  • Learn how to optimise your video content in order to reach wider audiences for your profile.

 How to use LinkedIn (7/12)

  • LinkedIn is one of the three main professional social networks – the others being Xing and Viadeo which are also popular in several European countries.
  • Learn how to make the most of LinkedIn for your profile.

 How to use Google+ (8/12)

  • Google+ is the second largest social network as of January 2013.
  • It is one of the fastest growing social networks and one that has the biggest impact when it comes to search engine results integration for anyone who uses Google as their main search engine.
  • Learn how to make the most of Google+ for you and your digital profiles.

 How to use copywriting online (9/12)

  • Copywriting is a process of translating technical specifications and product descriptions into engaging and understandable customer focused text.
  • Learn about the basic techniques in structuring your online content here.

 How to stay legal on social media (10/12)

  • Everything and anything you do and say online can be potentially viewed by anyone who has internet access.
  • Always respect the law and familiarise yourself with new options offered to you through a creative commons licence which is popular online.

 How to use monitoring and reporting (11/12)

  • Whether you are an individual or a business spending time on social media – there has to be a return on your engagement online.
  • How do you justify your engagement on social media to your boss? Listen to the industry experts in this area and see what you might be able to measure in respect of your on-line engagements.

How to blog (12/12)

  • Blogging is a process of writing text and sharing content with others. It can help your customers or friends to keep in-touch regardless of social media platforms.
  • Think about the voice you might want to adopt and who your audience might be. Share your thoughts with us by writing a blog post about this MOOC.
  • Tweet us the link to your post on the #SSMMUoS Twitter hash tag.

Please complete the MOOC exit survey.

Acknowledgements

We would like to acknowledge the following industry experts who helped and supported the development of this MOOC in Search and Social Media Marketing for International Business:

This course was supported by Business Innovation Project students on the MSc Marketing course at Salford Business School, read their reflections on the course: Luis Santos (from Portugal), Maria Camila Villa Jurado (from Colombia), Vanessa Van Huynh (from Vietnam) and Rebecca Lee (from the UK).

What are the cultural differences online?

As part of Passport to Trade 2.0 we surveyed over 1500 individuals in 31 European countries examining cultural differences online. In particular, participants were asked about their use of social media. Our research suggests that increasingly social media is making us into global citizens and the cultural barriers are decreasing and are less evident amongst the younger netizens.

Some cultural differences online

Respondents from businesses were more vocal about their cultural differences. They highlighted cultural differences in issues such as attitudes to

  • Humor
  • Trust
  • Ability to learn about the individual
  • Challenges in mixing of personal and professional identity
  • Different approaches to customer feedback online.

No cultural differences online

However, students did not see any major cultural differences, which suggests that the new generation of consumers are less concerned about the national borders and cultures.

Most popular social networks

The most popular social network used was identified as Facebook. However, business users prefer to use LinkeIn and students use YouTube as their second most popular network.

Do you agree?

Share your views about your social media experience with us – do you agree that there are any cultural differences online?

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